Operations management
Weekly KPIs, team rhythms and clear ownership, so the business runs without you in every thread.
Expertise
Where I add leverage.
Project & launch management
End-to-end planning for launches, migrations and rollouts, on time and on budget.
Team leadership
Hiring, onboarding and managing VAs and contractors, with SOPs that scale.
Systems & automation
Connecting your CRM, project tools and reporting, so data flows without manual work.
Case studies
Selected engagements.
Coaching company · 6 months
Scaled delivery without adding headcount
- Mapped 40+ client delivery steps and removed 11 duplicates
- Moved the team from Slack threads to ClickUp with weekly sprints
- Built a live dashboard for revenue, churn and client satisfaction
+35%client capacity, same team
−12 hrsfounder time per week
Marketing agency · 4 months
Rescued a stalled product launch
- Rebuilt the launch timeline across 3 vendors and 2 time zones
- Ran daily standups and a shared risk log
- Delivered the course platform 2 days early
$410klaunch revenue, the agency's best yet
2 daysahead of schedule
Consulting firm · ongoing
Built the operating system for a remote team
- Hired and onboarded 6 contractors in 8 weeks
- Wrote a 60-page operations handbook
- Automated invoicing and reporting with Zapier
−70%manual admin work
6hires onboarded in 8 weeks
Career
A track record of calm execution.
2022 to now
Online Business Manager · Independent
Operations partner for 5 service businesses doing $1M–$5M a year.
2019 to 2022
Operations Manager · Digital agency
Led a 14-person remote team and cut project overruns by 40%.
2017 to 2019
Project Coordinator · BPO
Coordinated client onboarding for 30+ accounts.
ClickUpAsanaMonday.comHubSpotZapierMakeLooker StudioSlackGoogle Workspace
"Morgan is the reason I took my first two-week vacation in five years. Nothing broke."